Satisfied or money-back
If your item doesn't quite fit right, you can exchange it for a different size. And if it fits well but simply doesn't suit you, send it back to us and we'll refund you as quickly as we can. No worries.
Returns are free for the following countries: France, Switzerland, Belgium, Luxembourg, the United Kingdom, Germany, Ireland, Finland, Denmark, Sweden, Norway, Austria, the Netherlands, Spain, and Italy.
There are 2 ways you can request an exchange or refund:
- Log into your Asphalte account, go to your Wardrobe section and click on the "Return" button.
- Or you can request a return right here (you can change the language in the top right corner). You'll just need your order number to hand.
Once you've made your return request, you'll receive an email with your return label and QR code. Please slip the QR code into your parcel and then stick the return label on the outside. This will allow us to process the return faster when we receive it.
If you are returning your item from a country that doesn't currently benefit from free Asphalte returns, please use a reliable delivery service of your choice. This will be at your cost, and like all returns, it's important that it makes its way back to us safely and undamaged to qualify for an exchange/refund (see our terms & Conditions here). Please email us your tracking number here with the name of the service that you have chosen so that we know when to expect it and process your return faster.
And if you have any other questions, get in touch with us here.